Blog entry

What is your retention rate?

In all businesses these days it is about standing out from your competition. Consumers have opportunities facing them all the time to select where they purchase their service or goods from. This is the opportunity to ensure that you are your customer's first port of call.

 

However I still see a lot of companies who put extra emphasis on advertising than building a relationship with their clients and team. A vast amount of profit is lost each time you lose a customer to your competitor.

 

We are here to help you build this vital relationship meaning your people relationship (customers and team members). We are also in the process of launching a new service where you do not miss that important phone call where your valued customers will get to speak to a human being.

 

This is more important as you are building your Business and many a time you will not have the time to answer that call. We are about to launch this service geared to help busy entrepreneurs like yourself. How many customers do you loose by not being able to respond to the call. Remember if it is first time client they will just go elsewhere where they can get a human being to have a conversation about their needs. Our professional contact centre will aid you with this and we can work out what your requirements are.  It will be a very cost effective not to mention profitable service for you as with all our products and think of your bottom line.

We can also cost effectively assist with the back office work that does not need to be based in this country.(Eg bill and product enquiries, account and others along this line. This will free up some of your valuable assets and expenses to concentrate on building your business and achieving the first class results your customers and you expect from your company.

 

Just had a Pop up Event at the busy HSBC branch in Hammersmith where what I have said holds true when talking to their customers. It was a very informative and learning experience. Here are some of the photos of the event. I would like to thank HSBC for their hospitality and also mention that HSBC is taking very active steps towards their customers inquiries.

 

Please do not hesitate to contact me regarding any of these requirements.