Blog entry

Retention and Satisfaction

Customers are now more inclined to purchase from friends recommendations and online reviews. The Nielson Report states that a massive 84% of people trust recommendations from people they know.

Which clearly indicates that advertising and brand loyalty are definitely not the driving factors for their decisions. A further significant 68% of people make decisions after reading online reviews. Surely is it not time to harness this massive power from customers by putting retention programmes and services in place. 

Please drop me a line and we can discuss the plans for the company. I apologise for the fact that a story is not  attached to this but I am sure you all know the importance of customer service and retention. 

I thank you for your time and look forward to hearing from you soon.