Blog entry

Cost effective and efficient ways to enhance Company Profile

Top Five reasons to Outsource in South Africa

 

After attending a breakfast meeting at South Africa House in Trafalgar Square a lot of aspects became clearer. The South African Government is helping Business to take advantage of the wealth of experience and knowledge that is available there and it is at a significant lower cost than you would imagine. Furthermore you have a high quality experience for your Company and your customers. These were the main factors they have to offer and as described in their literature I received on the 14th December.

1)  Good quality English-speaking talent

Availability of highly skilled, English-speaking talent pool with neutral accent and very high empathy levels

Additional talent pool through impact sourcing

Cultural affinity with the United Kingdom, Australia and the United States

Recognised domain knowledge in the banking and financial services sector

Availability of talent across multiple global delivery location options across the country.

 

2)  Significant cost savings

Cost of operations are at least 50-60% lower than those in England and Australia for both voice and non-voice work.

Incentives further reduce the costs to bring them in range of costs in the Philippines and India

 

3)  Strong foundation in contact centre and niche areas of work

Apart from contact centre, which has been one of the key strengths of South Africa’s BPO industry, the scope of international delivery has expanded into non-traditional areas of work, such as financial services, legal process

 

4)  Evolving capabilities for next-gen services for digital contact centre

South Africa is pivoting towards delivery of next-generation of contact centre, companies have successfully demonstrated capabilities for high quality multi-channel customer experience, supplemented by deep customer analytics

 

5)  First world infrastructure and enabling environment

High quality of life with superior businesses and operating environment infrastructure

A wide variety of government support in areas of skill development and infrastructure incentives for increasing investment in the BPO sector

Global contact centre standards –ISO 18295 are based on South African standards (the global standard development was led by South Africa)

 

We are working closely with a customer centric Contact Centre in South Africa. (www.awards.co.za) Any enquiries please do not hesitate to contact us shila@shinaroutsourcing.com or phone 020 3893 8101