Shila's blog

How about your experience with service

I just had to share this experience about my mobile phone replacement. I am with biggest mobile network and when my phone decided not to work 100% I thought I would take it to the EE store. I went to the one on Wembley High road and explained the problem with my phone, I would have expected a replacement there since it was not fit for the purpose. There was a serious lack of enthusiasm on the salesman's part, and this was not just for me it was with the other customers too. What happened to staff who loved their chosen careers did the aliens steal them?

Service that counts with a beautiful meal

We all have been to restaurants where the service has not lived up to our expectations and we make sure we tell all our friends and relatives not to go there. Here I want to tell you about the exceptional service we received when we went to Incanto Restaurant, The Old Post office, 41 High Street, Harrow on the Hill, Middlesex. HA1 3HT Phone 0208 426 6767

Can language be a Barrier

An Asian man  was visiting London to attend to some business issues and also do some shopping. He had asked his wife who was not travelling with him to make a list for him so that he can get what she needed from London. His wife gave him the list and one of the item was some "chadi's" and that is an asian word for underwear (knickers)

Do you care if your competitor gets the sale?

How much is it costing your company when the standard of service is not as your customer expected? There was always something so fulfilling for me when my customers left very happy and revisited the department solely because of the service. Not only that but they used to bring their friends and it had a magical spiral effect.

How Understanding can a simple grocery store be

Trader Joe’s Delivers (Literally)

An elderly man, 89 years of age, was snowed in at his Pennsylvanian home around the holidays, and his daughter was worried that he wasn’t going to have access to enough food due to the impending storm and bad weather in the area.

Image from a Trader Joe’s store opening

How an Airline helped someone in their hour of need

8.) United Airlines Delays Flight for Dying Mother

It’s always heart-wrenching when a close family member passes. Sharing the final moments with a person we love can be a small respite in a truly difficult situation.

When Kerry Drake got on his United Airline flight, the mother he was en route to see was facing her final hours. To add an extra layer of distress, Drake knew that if he missed his connecting flight he would likely not see her before she passed.

Views on Customer Service on LBC today 27 October 2013

What has Happened to Customer Service In the United Kingdom. Most people that voiced thier opinion on that had negative opinions. I managed to have a quick chat with Emma Barnett the presenter of the show today on LBC.

How even when a company that delivers excellent service can still create a WOW service

7.) Ritz-Carlton Helps with Joshie’s Extended Vacation

Ritz-Carlton is one of those few large companies that is held to high standards from their consumers. With an almost legendary reputation for service, one has to wonder: Do they really live up to the hype?

Service that makes history for a company, Funny story

6.) Morton’s Steakhouse is Full of Surprises

This is a fun one! It’s also a quirky reminder that many of the most fondly remembered service stories are the ones that come out of left field. This story certainly fits the bill, and it is bound to inspire you to take some extra time to surprise a valued customer every once in a while.

Wow Service

5.) Gaylord Opryland ‘WOWs’ a Repeat Customer

It doesn’t take a slew of consumer data (although we’ve shared plenty of it) to support the argument that your regular customers are your rock. As such, taking care of them is not just the right thing to do—it’s also good for business.

Consider the case of regular Gaylord Opryland hotel customer Christina McMenemy, who stayed at the resort three years in a row for the annual BlissDom conference.

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