Here’s five tactics to win over most of your customers
1 – Take ownership of mistakes and solve them satisfactorily
Lets face it, nobody’s perfect, we all make mistakes. But when it happens to you, be professional enough to admit it to your customer and take immediate steps to make it right. This can be an opportunity for retention and hence make your customer a fan and not just a Customer.
2 – Look and Anticipate the Needs of Your Customer