Importance of retention for your Company?

Importance of retention for your Company?

As a company what questions do you need the answers to and what actions do you need to take to achieve this.

Retention rate is a very clear indicator of where your customers are and what they are thinking about your Company. Clear advantages of a high retention rate are

Are you losing sales through oversight?

Most Businesses will probably answer NO to this question but is it really the case. To your knowledge it probably is but infact if you really checked maybe there are opportunities you are missing. Please read



Many companies irrelevant of their size tend to forget that personal touch with your customers still the most important tool for a business. I came across this from a training programme and I felt it needed to be highlighted.

1) Take Time To Know Your Customers

What is your retention rate?

In all businesses these days it is about standing out from your competition. Consumers have opportunities facing them all the time to select where they purchase their service or goods from. This is the opportunity to ensure that you are your customer's first port of call.


However I still see a lot of companies who put extra emphasis on advertising than building a relationship with their clients and team. A vast amount of profit is lost each time you lose a customer to your competitor.


Customer Requirements/Business Requirements


What most customers will require from companies to ensure a return. This would also be applicable to service industries too.

  1. Personalised Customer service

Customers want personal service wherever possible especially if they are shopping and you are facing them. This is essential as remember there is competition online and offline. This comes down to ensuring the staff are fully trained and are empowered to keep your customers returning. Your passion for your business must reflect in the service delivered at every stage.

2. .A Sensory Experience

Increase Profits








We all know the saying “Profit is sanity and Turnover is Vanity” and that is what the focus needs to be in any business.

Ready for 2017

Ready for 2017

Main problem for every business is the increase in competition which makes it imperative that you stand out from your competitors. With all the changes in the economy that will affect the business for example Brexit. What are your plans for 2017 have you made provisions for how important service is going to be for your customers. This applies to all businesses. Remembering that nothing is set in stone and there is changes in patterns of behaviour and reaction to new techology. 

Successful Event

Our late entry for the Customer Contact centre expo on the 28th and 29th September was a successful event. 

I would like to thank all the people who visited us at our stand. I also want to apologise for the fact as it was a late entry we were not listed in any of the publication materials. Still if anyone who is interested in improving their customer service with a highly valued Contact centre than please do not hesitate to get in touch with us. Your data security and service to your clients is our top priority. Please reply on the emails listed later.

Don't Miss Out

Book your Places Now to register your appointment with a great Contact Centre


Take this Opportunity to enhance your Company’s profile with your existing customers and new ones also increasing your turnover through simple cost effective solutions. Book your appointment now to avoid disappointment for September 28th and 29th. We are exhibiting at the Contact Centre Expo at Olympia on those dates at Stand C420. 


Consumer confidence after EU referendum


With many large companies like Tesco, Sainsbury’s and Morrisons are worried about the level of consumer confidence crumbling.  With this is mind may investors in the market will be shuffling theirs assets. This was reported in the Evening Standard. Springboard data also reflects nearly a 3.5% drop in retail sales.

Facts that will determine the future of your Business

By Shila Shah

I have come to question where some companies list Customer Service on their agenda. It most certainly is not at the top of the list after my recent appalling experience at a well-known affluent shopping centre. The fundamental reason why I did not make the purchase that I had set my heart on was the serious lack of customer service. Coming from a long standing retail management career I am stating that this needs to be addressed quickly and efficiently.



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