Customer service can be an ambiguous term. It's often misunderstood, left for someone else to interpret, and usually doesn't have an execution plan. You need to adapt and be ready to change as your customer’s needs require. This would a 100% backing from your team where training and motivational needs would play a large role.

But here's something everyone can latch on to. Here are my 5 R's of customer service:

High Street Bank that is Making a Difference

I have just recently come across a High Street Bank that makes a difference especially for the small Businesses and startups. The Bank I am talking about is NatWest and they have dedicated teams to help Businesses through their journey.

Importance of retention for your Company?

As a company what questions do you need the answers to and what actions do you need to take to achieve this.

Retention rate is a very clear indicator of where your customers are and what they are thinking about your Company. Clear advantages of a high retention rate are

In all businesses these days it is about standing out from your competition. Consumers have opportunities facing them all the time to select where they purchase their service or goods from. This is the opportunity to ensure that you are your customer's first port of call.

However I still see a lot of companies who put extra emphasis on advertising than building a relationship with their clients and team. A vast amount of profit is lost each time you lose a customer to your competitor.

What most customers will require from companies to ensure a return. This would also be applicable to service industries too.

1. Personalised Customer service

Customers want personal service wherever possible especially if they are shopping and you are facing them. This is essential as remember there is competition online and offline. This comes down to ensuring the staff are fully trained and are empowered to keep your customers returning. Your passion for your business must reflect in the service delivered at every stage.

2. .A Sensory Experience