Director Shila Shah is a retail expert with over 30 years’ experience in store and general management. Passionate about customer satisfaction and retention, Shila has first-hand knowledge of the critical aspects of retailing, having honed her skills as a general manager of stores in London’s West End (Regent Street, Bond Street, Oxford Street) and the Brent Cross retail centre.
During her highly successful career in retail, Shila set up and managed flagship branches for national retailers, recruited and trained highly motivated and effective sales teams, and mentored sales assistants for promotion to management positions.
A Business Studies graduate, Shila also completed post-graduate studies in Development Economics. She brings business skills and entrepreneurial insight to the world of retail and business process outsourcing. Shila boosted turnover in every branch she managed, breaking sales records and leading her stores to become the retail chains’ best-performing outlets.
Shila is also a qualified Zumba instructor and member of the Zin Network.
“Shila worked as a manager for both the Shoe Studio and Vivaldi Shoes for some years.
“A great manager, motivator, very good at managing staff, Shila always had a great capacity for watching and following up all the detailed things that need controlling.
“Retail is detail and Shila controlled the detail but always with the big picture clearly focused in her mind. She was a very successful and motivated manager and built a very successful branch of the business.”
David Spitz
Chairman Spitz Consulting, serial retail entrepreneur, and former MD of House of Fraser’s footwear division