Keep customers ... happy

We can gauge your customers’ experience and tell you how to enhance it. Read more...

Streamline the back office

Fast, accurate and efficient processing that will cut your overhead costs. Read more...

Find out more

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CUSTOMER SERVICE ADVICE & BUSINESS PROCESS OUTSOURCING

– FOR RETAILERS

 
Any business that's serious about surviving and sustaining its success in the longer term must look after its customers – and its costs.
 
Do you have a customer retention programme?
 
Do you know the opportunity cost of losing a customer?
 
How much could you improve the bottom line by keeping a customer longer improving your relationship with your customers and increasing your customer service reputation?
 
 
 
These questions can be critical for small and medium-sized companies, especially in the retail sector, which is our specialism. Retailers are under acute pressure:
 
  • The challenge: Squeezed by the big Competitors chains, online competition and rising costs,
    what can you do?
  • The solution: Beat the big guys at their own game. First, match and – if you can – surpass
    their customer service. And you can go further, by reducing costs while improving customer
    service through outsourcing.
 

Shinar Outsourcing will show you how – with the help of our proven retail know-how and our exclusive links to highly competitive service providers.

We deliver:
  • customer care programmes that will enhance your customers' experience and boost customer retention; and
     
  • business process outsourcing that streamlines customer service, generating significant cost savings.
 
Either way, we help you increase your revenue and profitability.
 
 
Contact Shila now:     T: 020 3893 8101    E: shila@shinaroutsourcing.com